November 26, 2006
How Will RFID Affect Jobs?
While RFID is expected to create many jobs and opportunities, this isn't the first time that people have predicted that the use of RFID in the enterprise may affect jobs, namely the loss of them. There are other concerns, such as employees will be affected by process. Amid concerns about how RFID and employees in the retail sector, the ILO (International Labour Organization) met in Geneva earlier this year to discuss the issues. Two reports resulted, one entitled (PDF, 60 pgs). [via The RFID Weblog]
The latter report is split up into 7 main sections:
- Retail trade: Characteristics, trends and prospects
- Retail trade: Regional overview
- Technology and supply chain management
- Radio frequency identification
- RFID and commerce
- Social and labour implications
- Social dialogue
Regions analyzed include the US and North America, the European Union and other parts of Europe, Japan and other Asian countries, and Africa and the Middle East. Included in the report is a discussion of the benefits of RFID, both in pallet-level and case-level tagging, as well as how RFID affects workflow processes.
While the report says that some jobs may be lost, employees could be trained for customer service work. I find this hard to accept, as not everyone is cut out for customer service. Since RFID will make business process workflow more efficient, it's likely that labor needs will be reduced. There will be a shortage of skilled workers in relation to RFID, so employers considering a switch to RFID should consider in advance where they may want to reposition to-be-affected employees, if at all. Retraining may have to be part of the process, which will potentially cut into any profits gained from the use of radio frequency technology - something to be considered.
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